PINNACLE COMMUNITY SERVICES 

JOB DESCRIPTION 

JOB TITLE: Case Manager 

PROGRAM: Youth Services-Casey House 

STATUS: Full-Time (35 hours per week) 

FLSA DESIGNATION: Non-Exempt 

REPORTS TO: Director Youth Services 

DEGREE: Bachelor’s degree (in Human Services or related field) preferred, Associates Degree in Human Services (or related field) and minimum one year experience required 

EXPERIENCE: Work with (RHY) Runaway, Homeless and At-risk Youth, Residential setting  

POSITION OVERVIEW: 

The Youth Services Case Manager is responsible for supporting the Residential Shelter Team in Case Management in addition to demonstrating knowledge of the mission and services of the agency.

BENEFITS: 

• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1st day of month after 30 days of work service) 

• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment  

• Flexible Spending accounts for both health and dependent care  

• Employee Assistance Program available 

• Employer paid short- and long-term disability insurance available 

• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1st day of month after 30 days of work service) 

• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan    

• Mileage Reimbursement 

• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO) 

• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays  

• 1 Wellness Day yearly 

• Wage/Longevity Bonuses available 

• Attendance Bonus available bi-annually 

• Bereavement Leave – 4 work days of leave with pay available 

• Staff Recognition/Staff Appreciation events 

• Team Building and In-House training available offering learning and educational opportunities 

QUALIFICATIONS/EXPERIENCE: 

• Associates Degree in Human Services (or related field) and one year experience required   

• Experience in dealing with runaway, homeless and at-risk youth preferred 

• Working experience in residential setting preferred   

• Valid NYS Driver License and use of personal vehicle during work hours 

• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases.  Understanding of the use of email in the workplace 

AGENCY EXPECTATIONS: 

• Complies with all policies and procedures of PCS, (Pinnacle Community Services, Inc.), (including NASW Code of Ethics, Collective Bargaining Agreement, and Corporate Compliance Policies) and all governmental and legal requirements 

• Reports all suspected child abuse/neglect to NYS Hotline with supervisory approval 

• Attends and participates in appropriate agency staff trainings and meetings and program supervision 

• Advocates for cultural diversity/sensitivity as appropriate 

• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace 

• Effectively communicates with consumers, community partners, and Agency staff including accurate documentation  

• Participate actively in ongoing professional development  

• Meets with Program Director on a regular, planned basis 

• Clearance of the NYS Justice Center Requirements:  Staff Exclusion List (SEL), NYS Central Registry for Child Abuse and Maltreatment (SCR) and Criminal Background Check 

JOB RESPONSIBILITIES:    

• Provide ongoing crisis services, positive youth development, trauma informed care, and support for (RHY) runaway, homeless and at-risk youth in an emergency shelter 

• Complete program prescreening interviews and intake paperwork for new residents   

• Interview, develop, and implement treatment plans in cooperation with individual youth 

• Provide direct case management services to residential and non-residential clients   

• Assess the needs of youth and make referrals to appropriate community agencies and resources; advocate for youth in community to ensure service needs are being met/maintained 

• Maintain caseload of youth in residence and complete 30, 60, 90 day follow-up reports for discharged youth  

• Establish working relationships with referral sources and other related service agencies 

• Maintain residential and non–residential client files in compliance with regulatory agencies and complete paperwork in a timely manner   

• Keep records for evaluating and statistical reporting to funding agencies 

• Review current practices to advocate for change when needed, particularly those needed by RHY 

• Participates actively in RHY training and education 

• Educate youth in Shelter on various topics including but not limited to HIV, AIDS, trafficking, and other items as determined by program guidelines.  Orient youth to group home including resident guidelines, fire safety, etc.  

• Team with program staff in order to provide consistency of services including assisting with maintaining shelter coverage, answering phones, etc. 

• Transport clients as appropriate 

• Represent Agency and Program in the community; conduct school and community presentations for the purpose of educating youth about program services  

• Provides outreach for Casey House services and PCS to youth, agencies, personnel, families, schools, etc. 

• Attends and participates in appropriate Agency staff trainings and meetings 

PHYSICAL/ENVIRONMENTAL DEMANDS: 

• Job performed in Residential Shelter setting 

• Daily local travel 

• Occasional lifting (15 pounds or less) 

• Occasional standing/sitting 

• Moderate stress 

• Regular PC/computer work 

EOE Statement: 

Pinnacle Community Services is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, identity, or expression national origin, ancestry, age, disability genetic information, marital status, veteran or military status, or any other status protected by applicable federal, state, or local law.