STATUS: Part-Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Residential Manager

DEGREE: High School or GED

EXPERIENCE: None Required

WAGE: $17.52 per hour

DEGREE: Associates Degree in Human Services preferred. High School diploma (or GED) required

POSITION OVERVIEW:

The Resident Care Worker is responsible for supporting the agency initiative of providing a safe and secure environment for those in our emergency shelter; in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services, Inc. (PCS).

QUALIFICATIONS/EXPERIENCE:

Position requires flexibility in scheduling with availability to support a 24/7 environment including holidays, weekends and overnights

Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web based databases. Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:

• Answers incoming telephone calls from domestic violence victims; assesses crisis situations; and takes appropriate action
• Answers calls from general public requesting information in a polite and welcoming manner
• Conducts client intakes, including all paperwork in a legible manner, and admits clients to shelter
• Respects client confidentiality
• Follows all appropriate procedures upon arrival of client to be admitted, including orientating clients to Shelter physical plant and amenities; educates clients on the Shelter Guidelines and other rules/procedures; clearly presents fire safety plan; accompanies client to their assigned room; provides toilet articles
• Documents Daily Log notes and shares other client information with incoming coverage staff, as appropriate
• Maintains contact with Shelter clients; provides brief emotional support, as needed.
• Refers clients to social work staff for counseling issues
• Monitors and oversees daily chores, meal preparation and cleanup, and ensures that appliances are used in a safe manner
• Maintains a safe, comfortable environment for women and children in residence, including not leaving the residence unsupervised without supervisory approval
• Assists Residential Care Coordinator in obtaining and storing supplies, organizing donations and in maintaining Shelter building and grounds
• Participates actively in ongoing professional development
• Meets and participates on a regular, planned basis with the Resident Care Coordinator for supervision

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Ability to work in a crisis intervention setting
• Job performed in a shelter/residential setting
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Occasional PC/computer work

AGENCY EXPECTATIONS:

• Attends and participates in appropriate Agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate

JOB DESCRIPTION

JOB TITLE:                                         FINANCE & BENEFIT ASSOCIATE

PROGRAM:                                        Administration

STATUS:                                             Full Time; On-Site

FLSA DESIGNATION:                       Non-Exempt

REPORTS TO:                                    Finance Supervisor

DEGREE:                                            High School Diploma or GED  (Business Classes preferred)

EXPERIENCE:                                    General Accounting including General Ledger data entry and payroll data entry preferred

ROP:                                                   $18.50- $20.00 /Hour

POSITION OVERVIEW:

The Finance and Benefit Associate is responsible for supporting the financial operations of the

organization by performing a variety of accounting and payroll-related tasks. This position ensures the

accurate and timely processing of payroll, maintenance of financial records, and adherence to relevant

regulations and company policies. The role requires strong attention to detail, excellent organizational

skills, and the ability to work with sensitive and confidential information.

BENEFITS:

• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1^st day of month after 30 days of work service)
• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment 
• Flexible Spending accounts for both health and dependent care 
• Employee Assistance Program available
• Employer paid short- and long-term disability insurance available
• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1^st day of month after 30 days of work service)
• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan   
• Mileage Reimbursement
• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO)
• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays 
• 1 Wellness Day yearly
• Wage/Longevity Bonuses available
• Attendance Bonus available bi-annually
• Bereavement Leave – 4 work days of leave with pay available
• Staff Recognition/Staff Appreciation events
• Team Building and In-House training available offering learning and educational opportunities

SKILLS:

• Detail oriented with strong computer skills.
• Data Entry and Verification
• Computer proficient in use of Microsoft Applications and Cloud Based Finance Software

PHYSICIAL/ENVIRONMENTAL DEMANDS:

• Occasional lifting (15 pounds or less).
• Occasional standing/sitting/stair climbing.
• Moderate stress.
• Frequent PC/computer work.

AGENCY EXPECTATIONS:

• Demonstrates knowledge of and passion for the program, mission, and services of Pinnacle Community Services
• Complies with all policies and procedures of Pinnacle Community Services (including the Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for team focused solutions

JOB RESPONSIBILITIES:  

• Works with the Finance Team and program teams to ensure all financial and payroll activities are accurately submitted, verified and approved.
• Follows the designated policy and procedures to review and develop sound checks and balances pertaining to fiscal operations; including accounts receivable and accounts payable
• Ensures all costs are appropriately documented, allocated and verified, based on the guidelines for each funder.
• Prepares, enters and monitors payroll information
• Prepares payroll related records and remittances
• Prepares payroll reports as required by outside sources
• Responsible for ensuring appropriate documentation of purchases,  invoices and receipts are submitted to finance software appropriately
• Submits invoices and verifies details are accurately included to correctly direct invoice charges
• Monitors and performs random audits of all petty cash accounts
• Processes new employee payroll related information
• Monitor and submit all payments for benefits, staff mileage and contracted services,  ensure accuracy.
• Maintains effective working relationships with staff, service providers and auditors
• Assists with other duties in  Finance and Payroll/ HR  to assure appropriate completion and good checks and balances
• Assists Human Resources Officer as needed in payroll, benefits, onboarding and filing duties
  • Prepares monthly benefit billings
  • Responds to employment/wage inquiries
  • Responds to unemployment wage inquiries
  • Notify/track benefit payments for those on leaves of absence
  • Assists with completion of employee ADP files and onboarding duties as requested.
• Assists in ensuring accuracy of charges for any costs affected by staff changes,  turnover or new hires.
• Performs other duties assigned by Supervisor and Administration

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.  

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.  The prohibition of discrimination includes harassment.  The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc.  Ongoing training is provided to assure adherence to this Policy.  Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

SJC 2/20

MG3/21

LP7/10/25

STATUS: Part-Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Residential Manager

DEGREE: High School or GED

EXPERIENCE: None Required

WAGE: $17.52 per hour

AGENCY REQUIREMENTS:

• Valid driver’s license

SKILLS:

• Ability to work in a crisis setting
• Ability to work with adolescents

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, Mission, and services of Pinnacle.
• Complies with all policies and procedures of Pinnacle (including the Youth Services/ Human Services Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
• Attends and participates in all assigned agency staff trainings and meetings.
• Advocates for cultural diversity/sensitivity as appropriate.
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace.

JOB RESPONSIBILITIES:

• Maintains a safe and comfortable environment for runaway and homeless youth in residence.
• Answers incoming telephone calls from the public, assesses crisis situations and takes appropriate action in a polite and welcoming manner.
• Conducts intakes and ensures that all admission procedures are completed in a thorough and legible manner.
• Maintains confidentiality of all client information, identity, and documentation.
• Introduces and orients youth to all residential procedures including HIV/AIDS precautions, child abuse recourse, fire safety, resident guidelines and other assigned tasks.
• Sustains punctuality and consistency in reporting for scheduled work shifts.
• Provides shift coverage if requested across all Runaway Homeless Youth (RHY) programs at the discretion of management.
• Communicates with management if/ when the staff coverage may be below required levels.
• Maintains awareness of the whereabouts and safety of all youth in residence at Casey House at all times. 
• Supervises and conducts recreational activities for youth in residence.
• Refers youth to case manager for any life planning/emotional issues.
• Performs the completion of staff chores and housekeeping duties as required/assigned in a thorough and efficient manner.
• Completes the Daily Log Notes accurately.
• Utilize preventative supports to youth to decrease incidents of behavioral concern and Reports significant youth behavioral concerns to supervisor or other appropriate staff, should it occur.
• Completes documentation of youth behaviors in individual case files, including any calls made or received significant to the needs of the youth.
• Monitors and supervises daily chores, meal prep and cleanup; assures appliances are used in a safe manner by anyone in the residence.
• Provides timely reporting of all suspected incidents of child abuse/neglect to immediate supervisor.
• Completes incident reports as needed using employee manual guidelines.
• Participates actively in ongoing professional development, as assigned.
• Attends monthly Casey House staff meetings and any other meeting, as assigned.
• Handles transportation duties on occasion, as directed by Supervisor.
• Meets and participates on a regular, planned basis with the Team Lead or Coordinator of Youth Services, for supervision.
• Performs other duties assigned by Administration.

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

PROGRAM: Family Violence Services - Passage House

STATUS: Full-Time, (35 hours per week)

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Director of Family Violence Services

DEGREE: Bachelor Degree in Social Work or related Human Services Degree

EXPERIENCE: Counseling experience preferred or minimum two years’ experience in Human Service field

SALARY: $20.39 per hour

POSITION OVERVIEW: The Domestic Violence Counselor is responsible for supporting the agency and domestic Violence program by working with survivors individually and in group settings on goals such as safety, boundaries, increasing self-esteem and maintaining healthy relationships in addition to demonstrating knowledge of the mission and services of PCS.

QUALIFICIATIONS/EXPERIENCE:

• Knowledge of family violence dynamics and experience in working with children
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases.
• Understanding of the use of email in the workplace.

JOB RESPONSIBILITIES:

• Conduct counseling interviews to assess client dynamics and implement treatment plans for family violence survivors and their children.
• Provides service according to service plans to individuals residing in PASSAGE Shelter as well as those in the community.
• Coordinates with Residential Manager, other Domestic Violence Counselor and Advocacy team to respond to hotline calls and address emergent individual’s needs.
• Facilitates groups including topic-based support groups for survivors of domestic violence, Women as Offenders, and Niagara County Jail Domestic Violence groups.
• Utilize knowledge of community referral resources for counseling, Dept. of Social Services, financial support, medical services/support, education/training, employment, housing, etc. for client referral and follow-up. Networks with other service providers to assist with individual’s needs.
• Attends court, community appointments and DSS proceedings as appropriate.
• Maintains thorough individual files/statistics/individual closings on a timely basis and documenting daily activities. Assists with information for reports to funding bodies, including monthly reporting to Director.
• Educates the community at large regarding PCS agency services and PASSAGE Program services/DV educational material when requested or appropriate.
• Support residential staff in providing coverage (when needed) including answering general phone and domestic violence hotline calls, assessing needs and providing information.
• Participates actively in regularly scheduled supervision with Program Director.
• Participates in weekly case conference with PASSAGE team.
• Flexible and adaptable in high-stress environment to address individual’s needs as they arise.
• Performs other duties as assigned by management.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Job performed primarily in a shelter/residential setting and modern office building in addition to community setting
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting Frequent stair climbing
• Moderate stress
• Occasional PC/computer work

AGENCY EXPECTATIONS:

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements.
• Attends and participates in appropriate agency staff trainings and meetings and program supervision.
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Advocates for cultural diversity/sensitivity as appropriate.
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace
• Effectively communicate with consumers, community partners and agency staff including accurate documentation

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position

STATUS: Full Time (35 hours per week), Hybrid Position

FLSA DESIGNATION: Hourly

WAGE: $22.37-$23.43 per hour

REPORTS TO: Supervisor-Care Coordination Services

DEGREE: Bachelor’s Degree in Social Work or related field.

EXPERIENCE: Minimum of 2 years relevant experience with SED/SPMI or chronic physical health conditions; experience with linkage and coordination of community services and emergency services; experience in substance abuse treatment valued

Travel throughout all of Niagara County and Northern Erie County

AGENCY REQUIREMENTS:

• Valid NYS driver’s license
• Use of personal vehicle during work hours

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of PCS.
• Attends and participates in appropriate agency staff trainings and meetings.
• Advocates for cultural diversity/sensitivity as appropriate.
• Reports all suspected incidences of child abuse/neglect to NYS Mandated Reporter Hotline

GENERAL JOB RESPONSIBILITIES:

• Provide direct social work contacts to 15 Non-Medicaid (NMD) youth ages 5-18 and 10-15 Health Home Medicaid young adults (YA) who are age 18-25.
• Maintain consistent and on-going contact with youth, families, community providers, schools and any other services the youth is linked with while fulfilling unit of service expectations.
• Coordinate on an ongoing basis with providers and conduct team meetings biannually to develop a plan of care that matches the YA/youth’s areas of interest and need and that will assist in removing barriers to progress
• Assure youth has access to the Agency’s on call services for assistance after hours.
• Provide on call services after hours as scheduled
• Prepare professionally accurate and updated case documentation
• Meet with Program Supervisor on a regular, planned basis
• Participate in mandatory and optional trainings, including but not limited.
• CANS-NY Certification (annual recertification)
• NYS Mandated Reporter training (annually)
• Netsmart Care Manager Training
• Engagement and Outreach
• Safety in the Community
• Trauma Informed Care
• Person Centered Planning
• Cultural Competency/Awareness
• LGBTQ Issues
• Meeting Facilitation
• Monthly Group Supervisions
• Advocate for cultural diversity, as appropriate
• Perform other duties as assigned by Administration

ADDITIONAL RESPONSIBILITES BASED ON POPULATION:

• NON-MEDICAID JOB RESPONSIBILITIES:
  • Conduct CANS-NY Assessments for the NMD youth to determine level of care and needs
  • Enter youth’s demographic and assessment information into CAIRS for state level tracking
• HEALTH HOME MEDICAID JOB RESPONSIBILITIES:
  • Verify Medicaid status on a monthly basis or as frequently as needed
  • Provide developmentally appropriate support and linkages for employment, education, housing and other resources to help maintain youth’s health and develop skills for adulthood
  • Engage YA in their goal planning process

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

STATUS: Full Time (35 Hours Per Week), Hybrid Position

FLSA DESIGNATION: Hourly

REPORTS TO: Healthy Families Supervisor

DEGREE: High School Diploma or GED; AAS Degree in a Health and Human Service field preferred

EXPERIENCE: Minimum of one (1) year in working with families and children and having a working knowledge of normal child growth/development and parent-child relationships preferred.

WAGE: $20.00 per hour

LOCATION(S): Niagara Falls and Lockport

AGENCY REQUIREMENTS:

• Valid New York State Driver’s License
• Use of a personal vehicle
• Live near or in target area

SKILLS:

• Ability to relate to people with respect to their individuality and cultural diversity using a strength-based model
• Believes in and advocates for nurturing, non-violent discipline of children
• Non-judgmental
• Task oriented
• Good writing and organizational skills
• Strong interpersonal skills

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, mission, and services of Pinnacle Community Services, (PCS)
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Participates actively in ongoing professional development
• JOB RESPONSIBILITIES:
• Initiates and maintains regular (weekly) and long term (up to 5 years) contact/support with families
• Visits with families primarily in their home for a minimum of one (1) hour
• Directs family centered interventions which are strength based and directed at establishing a trusting relationship
• Assists families in strengthening the parent-child relationship
• Assists families in improving their skills to optimize the home environment
• Assists families in improving the family support system
• Increases the family’s ability to problem solve and assume the role of advocate for themselves and their children
• Identifies and refers for contact/appointments at other supportive agencies, including health care appointments
• Assists family in establishing goals and a plan for accomplishment of the goals
• Assesses normal growth and development of the target child
• Completes referral forms and other agency forms and reports as necessary
• Assists other staff with providing Community or Group presentations and outreach
• Attends case conferences with Program Supervisors and Family Assessment Workers
• Assists with Program Participant Support Groups, Parenting Classes, obtaining donations and any other projects assigned by your Supervisor
• Attends and participates in CORE, wrap-around and team trainings
• Presents Healthy Families Niagara and PCS Agency services to the community at large
• Meets on a regular, planned basis for a minimum of two (2) hours per week with Supervisor at a regularly scheduled time
• Maintains confidentiality of Agency
• Performs other duties assigned by Administration

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications requiredof this position.

STATUS: Full Time

FLSA DESIGNATION: Non-Exempt

REPORTS TO: Director of Family Violence Services

DEGREE: Master’s in Social Work or related field, or Bachelors with experience AND

EXPERIENCE: Minimum of 2 years working with families, knowledge of child development, motivational interviewing, trauma informed care, and reflective and clinical supervision

SALARY: $26.05 per hour

Travel throughout Niagara County

AGENCY REQUIREMENTS:

• Valid NYS Driver’s License
• Reliable transportation

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of Pinnacle Community Services, Inc., (PCS)
• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

JOB RESPONSIBILITIES:

• Provides regular, scheduled supervision to Program team members and student interns, as appropriate
• Carries a small caseload as needed
• Ongoing evaluation of service plan in supervision
• Manages and assigns referrals as needed.
• Provides parents with supportive and evidence based Parenting Curriculum and provides supervised visitation services, as appropriate
• Provides client outreach services and occasional transport using personal car
• Collaborates with Niagara County Department of Social Services on shared caseload
• Attends Service Plan Reviews at DSS and Permanency Hearings at Family Court, when schedule allows.
• Provides ongoing Quality Assurances measures
• Responsible for ongoing documentation and record keeping
• Responsible for reporting to funders, regulatory bodies and/or Agency as required by the Director of Parenting Services
• Presentations for Parents Program services to community
• Presents parenting educational information to community groups, as appropriate
• Participates actively in regularly scheduled supervision with Family Violence Services Director
• Performs other duties as assigned by Administration

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

FLSA Status: Non-Exempt

Reports To: Parent Empowerment Program Supervisor

Degree: Bachelor’s in Social Work or related field

Experience: 1-year minimum experience working with Families and Children

Wage: $21.00 per hour

AGENCY REQUIREMENTS:

• Knowledge of child development, group work, and child welfare
• Valid NYS Driver's License
• Reliable transportation during work hours

AGENCY EXPECTATIONS:

• Demonstrates knowledge of the program, missions, and services of Pinnacle Community Services, Inc., (PCS)
• Attends and participates in appropriate Agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with Supervisory approval
• Experience and knowledge on the use of computers, cell phones, and a broad understanding of using the Internet and e-mail in the workplace

JOB RESPONSIBILITIES:

• Attends regular, scheduled supervision with Program Supervisor
• Provides ongoing service planning for families with Supervisor support
• Provides parents with supportive engagement and evidence-based curriculum and provides supervised visitation services, as appropriate
• Provides face to face services
• Collaborates with Niagara County Department of Social Services on shared caseload
• Maintains continuous documentation on families progress
• Maintains confidential record keeping
• Provides educational parenting groups
• Provides families with referrals to other service providers as needed
• Transports clients on occasion, as directed by Supervisor
• Presents PCS Agency and Program Services to the community at large
• Attends continuous training throughout employment
• Works in collaboration with Niagara County Department of Social Services, Child Welfare in providing families services that supports permanency for the child(ren) through prevention, reunification, or out of home placement
• Attend service planning review meeting in support of families and progress made with families' parenting education and or supervised visitations
• Performs other duties as assigned by Administration

DISCLAIMER

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

PROGRAM:                           Care Coordination

STATUS:                                Full Time (35 hours per week)

FLSA DESIGNATION:           Non-exempt

REPORTS TO:                       Supervisor-Care Coordination Services

SALARY:                                $23.43/Hourly

DEGREE:                               Bachelor’s in Social Work (or related field) required

EXPERIENCE:                       Minimum of 2 years’ experience with SPMI or mentally disabled population

** Includes On-Call Responsibilities**

POSITION OVERVIEW:

The HARP Care Coordinator provides comprehensive care coordination and support services to individuals in the program in addition to demonstrating knowledge of the mission and services of Pinnacle Community Services.

BENEFITS:

• Hybrid work model available
• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1^st day of month after 30 days of work service)
• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment 
• Flexible Spending accounts for both health and dependent care 
• Employee Assistance Program available
• Employer paid short- and long-term disability insurance available
• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1^st day of month after 30 days of work service)
• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan   
• Mileage Reimbursement
• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO)
• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays 
• 1 Wellness Day yearly
• Wage/Longevity Bonuses available
• Attendance Bonus available bi-annually
• Bereavement Leave – 4 work days of leave with pay available
• Staff Recognition/Staff Appreciation events
• Team Building and In-House training available offering learning and educational opportunities

QUALIFICATIONS/EXPERIENCE:

• Bachelor’s Social Work (or related field) required 
• Two years specialized training and experience with SPMI or mentally disabled population
• Experience with linkage and coordination of community and emergency services
• Experience in substance abuse treatment valued 
• Valid NYS Driver License and use of personal vehicle during work hours
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases.  Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:  

• Provides direct care coordination contacts to a minimum of 30 HARP eligible and/or enrolled consumers
• Maintains consistent and on-going contact with consumers and families while fulfilling unit of service expectations and working on their treatment plan goals with clients
• Conducts initial intake interview and needs assessment to determine treatment goals for Care Coordination Services
• Prepares professionally accurate and updated case documentation in accordance with regulatory, Agency, Department of Health (DOH) and Health Home requirements
• Prepares statistical and administrative reports on a timely basis
• Provides regular, supportive client contact; emotional support; daily living counseling; legal advocacy; financial counseling; representation regarding rights and entitlements; education medical check-ups and prevention practices
• Assist the Care Program with obtaining and maintaining required outcomes
• Facilitates linkage to appropriate services; coordination of hospitalization admission and discharge; mental health education to clients, families, and community
• Assures client linkages to services for 24-hour coverage
• Establishes working relationships with referral sources and other related service agencies
• Reviews current practices to advocate for change when needed, particularly those needed by families and minority populations
• Teams with billing staff to ensure client active Medicaid status and accurate, complete client billing
• Meets with Program Supervisor on a regular, planned basis

SUPERVISORY RESPONSIBILITIES:

• None

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Job performed primarily in community (home, public place, etc.) 
• Office work in lighted modern office facility
• Daily local travel
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress
• Regular PC/computer work

AGENCY EXPECTATIONS:

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. 

JOB DESCRIPTION

JOB TITLE:                             ADVOCACY COORDINATOR

PROGRAM:                            Passage Domestic Violence Services

STATUS:                                 Full-Time, (35 hours per week)

FLSA DESIGNATION:            Non-Exempt

REPORTS TO:                       Director of Passage Domestic Violence Services

DEGREE:                               Master’s in Social Work preferred or Bachelor’s in Social Work or related field with 3+ years direct service experience

EXPERIENCE:                       Extensive related clinical knowledge of family issues including family violence.  Experience in collaboration with community partners

SALARY RANGE:                  $22.15/hour- 24.00/hour

POSITION OVERVIEW:

The Advocacy Coordinator is responsible for supporting all aspects of the Domestic Violence program in addition to demonstrating knowledge of the mission and services of PCS. The Advocacy Coordinator is responsible for overseeing the advocacy services offered through the Domestic violence program.   

BENEFITS:

• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1^st day of month after 30 days of work service)
• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment 
• Flexible Spending accounts for both health and dependent care 
• Employee Assistance Program available
• Employer paid short- and long-term disability insurance available
• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1^st day of month after 30 days of work service)
• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan   
• Mileage Reimbursement
• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO)
• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays 
• 1 Wellness Day yearly
• Wage/Longevity Bonuses available
• Attendance Bonus available bi-annually
• Bereavement Leave – 4 work days of leave with pay available
• Staff Recognition/Staff Appreciation events
• Team Building and In-House training available offering learning and educational opportunities

QUALIFICATIONS/EXPERIENCE:

• Bachelor’s in Social Work or related field with 3+ years direct service experience may be considered
• Master’s degree in Social Work preferred

• Valid NYS Driver License and use of personal vehicle during work hours
• Extensive related clinical knowledge of family issues including family violence
• Experience in collaboration with community partners
• Knowledge of family violence dynamics and experience in group work
• Ability to use Microsoft applications (i.e. Word, Excel, PowerPoint, Outlook, etc.), Internet/Intranet, web-based databases.  Understanding of the use of email in the workplace

JOB RESPONSIBILITIES:

• Actively engages in and provides educational presentations on domestic violence and related topics to community agencies, businesses and organizations
• Provides community advocacy and safety planning according to the specified needs of families residing in PASSAGE House and for families in the community
• Recruits, trains and supervises interns in the Community Advocacy Project philosophy in collaboration with our community partners
• Coordinates and oversees the roles and responsibilities of the Shelter Advocate, non-residential Support Group Facilitators and Child Enrichment Worker
• Conducts interviews to assess client dynamics and creates agreed upon service goals for family violence survivors and their children.  Evaluates service provided

• Educates clients in advocacy and navigation skills through various community services
• Attends court and Department of Social Services proceedings for client advocacy as appropriate
• Possesses current knowledge of community referral resources and facilitates linkages as appropriate
• Facilitates groups for adults and/or children from DV families to offer support and education on domestic violence
• Actively works alongside the PCS Outreach Committee to educate the community at large regarding PCS agency services. This also includes providing PCS staff with training on the dynamics of domestic violence
• Coordinates with PASSAGE House staff to respond to hotline calls, respond to emergent client needs, plan coverage of shelter/hotline for the day in order to ensure shelter safety and that client needs are met during daytime hours
• Maintains thorough client files/statistics/client closings on a timely basis and documenting daily activities.  Assists with information for reports to funding bodies
• Coordinates field placement with educational institution per agreed upon standards
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval
• Participates actively in regularly scheduled supervision with Program Director and participates actively with this process
• Performs other duties as assigned by Administration

SUPERVISORY RESPONSIBILITIES:

• Program interns
• Non-residential Group Facilitators
• Child Enrichment worker
• Shelter Advocate

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Job performed primarily in a shelter/residential setting
• Frequent local travel
• Occasional lifting (15 pounds or less)
• Occasional standing/sitting
• Moderate stress/fast paced environment
• Occasional PC/computer work

AGENCY EXPECTATIONS:

• Complies with all policies and procedures of PCS (including NASW Code of Ethics, Collective Bargaining Agreement, and corporate Compliance Policies) and all governmental and legal requirements
• Attends and participates in appropriate agency staff trainings and meetings
• Advocates for cultural diversity/sensitivity as appropriate
• Experience and knowledge on the use of computers, cell phones and a broad understanding of using the Internet and e-mail in the workplace
• Clearance of the NYS Justice Center Requirements:  Staff Exclusion List (SEL), NYS Central Registry for Child Abuse and Maltreatment (SCR) and Criminal Background Check

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position. 

AGENCY REQUIREMENTS:

• Valid New York State Driver’s License
• Solid understanding and experience in managing and motivating staff
• Complies with all policies and procedures of FACS (including NASW Code of Ethics, Collective Bargaining Agreement, and Corporate Compliance Policies) and all governmental and legal requirements.
• Attends and participates in appropriate agency staff trainings and meetings.
• Advocates for cultural diversity/sensitivity as appropriate.
• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval.
• Participates actively in ongoing professional development.
• Provides ongoing, intensive, professional clinical supervision to a direct care staff of 4-5 Family Assessment Workers and/or Family support Workers on a weekly basis of at least two (2) hours with each worker.
• Assists staff in addressing potential staff burnout, identifying and maintaining appropriate boundaries between staff and the families, provides daily support, monitoring and crisis management.
• Assists the staff to support families in developing realistic and effective support plans as well as identifying, understanding and addressing barriers to progress.
• Monitors quality of service delivery by conducting periodic chart reviews, home visit observations and review of program data reports.
• Participates in the selection and training of staff, including orientation.
• Assists in coordinating, monitoring and possible participating in all local, regional and state core and wrap around training for staff.
• Identifies potential program linkages with the community and other partner agencies.
• Meets on a regular, planned basis with Program Director at a regularly scheduled time and participates actively in this process.
• Presents Healthy Families Niagara and PCS Agency services to the community at large.
• Performs other duties assigned by Administration.

·        Use of a personal vehicle

BENEFITS:

• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1^st day of month after 30 days of work service)
• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment 
• Flexible Spending accounts for both health and dependent care 
• Employee Assistance Program available
• Employer paid short- and long-term disability insurance available
• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1^st day of month after 30 days of work service)
• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan   
• Mileage Reimbursement
• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO)
• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays 
• 1 Wellness Day yearly
• Wage/Longevity Bonuses available
• Salary 25.50 an hour.
• Attendance Bonus available bi-annually
• Bereavement Leave – 4 work days of leave with pay available
• Staff Recognition/Staff Appreciation events
• Team Building and In-House training available offering learning and educational opportunities

SKILLS:

·        Knowledge of maternal-infant health and concepts of child abuse and neglect

·        Experience working with culturally diverse communities and families

AGENCY EXPECTATIONS:

·        Demonstrates knowledge of the program, mission, and services of PCS.

JOB RESPONSIBILITIES:

·        Conducts team meetings.

·        Maintains confidentiality of Agency.

DISCLAIMER:

The information contained in this job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of this position.

EOE STATEMENT:

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.  The prohibition of discrimination includes harassment.  The people we serve include all those we serve and people service groups who request and are eligible for Pinnacle Community Services, Inc.  Ongoing training is provided to assure adherence to this Policy.  Pinnacle Community Services, Inc. is an Equal Opportunity Employer.

9/03

1/13

9/21mg

JOB DESCRIPTION 

JOB TITLE: Office Supervisor 

PROGRAM: Program Administration 

STATUS: Full Time, (35 hours per week) 

FLSA DESIGNATION: non-exempt 

REPORTS TO: Chief Administrative Officer 

CERTIFICATION: Notary Public or willing to attain within one year 

DEGREE: associate's degree Preferred, High School Diploma/ GED required 

EXPERIENCE: Must have office/administrative and confidential minlute development experience   

BENEFITS: 

• Health insurance with an HRA account (HRA-80% of the deductible), vision, and dental plans available (health insurance begins 1st day of month after 30 days of work service) 

• Employees working at least 1,000 hours per year and who opt out of health insurance either upon hire or during the open enrollment period will receive a $750 lump-sum payment  

• Flexible Spending accounts for both health and dependent care  

• Employee Assistance Program available 

• Employer paid short- and long-term disability insurance available 

• Employer paid life insurance with the option to purchase additional coverage at group rates (available the 1st day of month after 30 days of work service) 

• 401k Retirement Savings Plan – Agency contributes 1% of an employee’s salary after 1 year of service yearly AND in addition matches the first 3% that the employee contributes to their 401k Plan    

• Mileage Reimbursement 

• 15 Paid Time Off days, (PTO) in the first year (buy back, carryover, and transfer to Long Term Sick bank is also available at calendar year-end of unused PTO) 

• Employee receives yearly - 1 floating holiday and 13 recognized Agency holidays  

• 1 Wellness Day yearly 

• Wage/Longevity Bonuses available 

• Attendance Bonus available bi-annually 

• Bereavement Leave – 4 work days of leave with pay available 

• Staff Recognition/Staff Appreciation events 

• Team Building and In-House training available offering learning and educational opportunities 

AGENCY REQUIREMENTS: 

• Notary Public or willingness to attend classes and attain such 

• Valid New York State Driver’s License 

• Use of personal vehicle during working hours 

SKILLS: 

• >span class="NormalTextRun SCXW130457821 BCX8">skills including computer systems and willingness to learn and utilize internal software systems 

• Highly organized including clerical skills, supervision of contractors and requests for proposals, annual documentation and government filings, meeting preparation and note taking 

• Communication, problem solving and decision-making skills 

• Ability to exercise initiative and judgment 

AGENCY EXPECTATIONS: 

• Demonstrates knowledge of the program, missions, and services of PCS 

• Complies with all policies and procedures of PCS and all governmental and legal requirements 

• Attends and participates in appropriate Agency staff trainings and meetings 

• Advocates for cultural diversity/sensitivity as appropriate 

• Reports all suspected incidences of child abuse/neglect to NYS Hotline with supervisory approval 

JOB RESPONSIBILITIES:    

• Provides supervision and oversight to hiring and direction of maintenance contractors regarding tasks and projects and ensures follow through and quality service/ products. Including:  scheduling, manages and negotiates with any Facility staff, vendors and contractors 

• Monitors the condition of all Agency facilities including shelters, and identifies short- and long-term projects, updates and repairs required; ensures completion of submitted work orders through assignment of appropriate staff, vendors or contractors 

• Assists Program Directors in preparing for, and complying with, shelter standards and inspections 

• Coordinates with I.T. and other vendors to ensure that Agency security and fire systems are compliant with codes and safety standards 

• Coordinates the issuing of keys and key fobs for building personnel. Trains staff in security procedures related to opening and closing building 

• Manages the purchase and distribution of office supplies, building supplies, and monitors inventory of Agency wide purchases 

• Serves as primary contact for agencies that lease space in the Niagara Family Center, and ensures follow up to Facility concerns or contracts 

• Coordinates the scheduling of meeting space and the use of common facility areas by internal and external community members 

• Ensures annual required filings for maintaining Not-for-Profit Status are completed and certified 

• Organizes and provides support for Agency and Board meetings 

• Organizes and files confidential Board of Directors and Executive correspondence and administrative agreements and contracts 

• Notarizes documents as requested, using notary public standards 

• Coordinates and ensures technology for phones, elevators, access and security systems is working and monitored 

• Assists Senior Management team members with support functions as assigned 

• Performs other duties as requested 

DISCLAIMER: 

>span class="NormalTextRun SCXW130457821 BCX8" data-ccp-parastyle="Normal (Web)">indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required for this position.   

EOE STATEMENT: 

It is the policy of Pinnacle Community Services, Inc. to provide equal opportunity in employment and delivery of those we serve without regard to hire, promotion, layoff, recall or other terms and conditions of employment because of race, creed, age, color, sex, sexual orientation, religion, disability, national origin, gender identity, citizenship of any person, immigration status of any person who is not a citizen of the United States, or any other category protected by law.  The prohibition of discrimination includes harassment.  The people we serve include all those we serve, and request services and are eligible for Pinnacle Community Services, Inc. Ongoing training is provided to ensure adherence to this Policy.  Pinnacle Community Services, Inc. is an Equal Opportunity Employer. 

JOB DESCRIPTION 

JOB TITLE: DIRECTOR 

SERVICE AREA: Care Coordination 

PROGRAMS Care Coordination Services 

STATUS / FLSA Full Time – Exempt 

Des: REPORTS TO: Chief Operations Officer 

CERTIFICATION: DEGREE: Master’s Degree in Social Services, or social work or related field is required.  

EXPERIENCE: required. Two (2) years supervisory or administrative experience and two (2) years’ experience working in Care Coordination or Case Management Services 

AGENCY REQUIREMENTS: 

• Valid NYS Driver’s License 

• Use of personal vehicle during working hours 

• Clearance of the NYS Justice Center Requirements: Staff Exclusion List (SEL), NYS State Central Registry for Child Abuse and Maltreatment (SCR), Criminal Background Check (CBC) 

SKILLS / QUALIFICATIONS: 

Ability to read, understand and apply a variety of correspondence, law material, reports, legal documents and proposed and actual legislation and regulations 

Attention to detail is critical in this position 

Ability to analyze and interpret moderate to complex information and/or data on a frequent basis 

Ability to work in a fast-paced, collaborative environment with minimal supervision 

Project coordination skills, including business process modeling, strong follow-up, meeting facilitation and risk assessment/mitigation  

Excellent verbal and written communication skills, including by phone, email, correspondence and documentation 

Ability to create and present effective and persuasive public presentations 

Working knowledge of Microsoft Office applications with intermediate proficiency, to include the ability to set up spreadsheets, create formulas, and manage databases 

Effective communication skills at both an individual and group level 

Demonstrate knowledge of and Passion for the Pinnacle Community Services Mission, Vision, Values. 

Complies with all policies and procedures and all governmental and legal requirements 

JOB RESPONSIBLITIES: 

• Supports and oversees all Medicaid Health Home and Non-Medicaid Niagara County Care Coordination Services and Programs, this includes intake and referrals, service operations, supervision of services and the assurance of quality service provision, member standards of outcome and funder requirements are accurate and complete. 

• Develops and Oversees internal systems to ensure program service standards and efficient/accountability in program documentation billing/expense and operations oversight methods to ensure adequate income generation to cover the cost of service delivery.  

• Sets and monitors program standards in cooperation with the Chief Operations Officer and Chief Administrations Officer to ensure best practice models are implemented in service provision. 

• Provides and ensures the ongoing provision of staff supervision and training of all staff within the department. Provides direct or indirect staff training as needs are identified and ensures opportunities for staff development in external training settings based on professional and performance goal setting. 

• Provides advocacy for organization, the community members and the well being of services by representing the agency at all assigned provider and coalition meetings. 

• Established positive working relationships with the Health Homes, the Niagara County LGU/DSS funders, referral services and other providers, potential collaborative provider organizations, the community at large and other related entities. 

• Identifies funding and service gaps and collaborates with the agency administration to proactively modify spending, identify new funding opportunities, identify and develop new service models to meet those needs.   

• Ensures that all Care Coordination Department services meet all Federal, State, County and local regulations as well as meeting the needs of the members served and their families. 

• Serves as a member of the Agency Management Team (Daring Discussions Group) and supports agency initiatives.  

• Ensures a positive team building experience for Care Coordination Team members, supports agency wide team building. 

• Assists in promoting the Agency Advancement and Communication/Marketing activities, including promoting positive storytelling in a trauma informed manner while preserving member confidentiality. 

• Regularly attends professional development and supervisory meetings with the Chief Operations Officer. 

• Performs other duties as assigned to uphold the highest standards of service and support for individuals in the community and to ensure a positive work environment for all members of the Pinnacle Community Services Team.  

DISCLAIMER: 

Pinnacle Community Services is an equal Opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, or expression, national origin, ancestry, age, disability, genetic information, marital status, veteran or military status or any other status protected by applicable federal, state, or local law.